FAQ
1: My order hasn't arrived yet .
If you still haven’t received your order after 5 days, please email us we'll try and resolve the issue for you.Please email your query (including your order number) to: info@paperwonderland.co.uk
2: Do you offer free shipping?
Yes, we provide free shipping for UK orders over £35 .
3: What postage do I need?
Most 3D cards require Large Letter postage. Please check the weight and thickness before sending. For international shipping, we recommend using a hard-backed brown envelope to prevent transit damage.Due to their protective framing and depth, our papercut lightboxes are shipped via a Small Parcel service to ensure they are securely handled and protected during transit.
4: Do you offer wholesale or event bulk orders?
We do. Contact us directly with your quantities and timeline for details.
5: Do you accept custom designs or personalized orders?
Yes! We love bringing unique visions to life. Whether you are looking for a custom landmark scene, a personalized milestone greeting card, or bespoke table centerpieces for special events, please reach out via our Contact Us page to discuss your project.
6: How are items packaged to prevent damage during transit?
We take great care in packaging. All papercut lightboxes and greeting cards are securely wrapped in protective cushioning and sturdy mailers to ensure they arrive in pristine condition.
7:How long does processing and shipping take?
Standard orders are dispatched within 1–3 business days. Delivery times depend on your location。UK Orders:Sent via Royal Mail (typically 2–4 business days). International Orders: Delivery times vary by destination (usually 7–14 business days).
8:Are the lightboxes durable? How do I power them?
Yes. Each lightbox is built with multiple structured layers protected within a sturdy frame. They are powered by safe, energy-efficient LED lights (USB or battery-operated depending on the specific model), designed for long-lasting daily ambiance.
9:What materials are used for your papercut lightboxes and pop-up cards?
We use premium, high-quality colored art papers carefully selected for durability and rich color expression. Our 3D lightboxes and pop-up cards are meticulously hand-assembled to ensure intricate detail and structural integrity.
10:Will the colors fade over time?
To preserve vibrancy, we recommend keeping your paper art pieces out of direct, prolonged sunlight and high-humidity environments.
Still have questions? Feel free to contact us via our Contact Us page or social media, and we’ll be happy to help!
FAQ
Have questions? We have answers.
My order hasn't arrived yet 。
If you still haven’t received your order after 5 days, please email us we'll try and resolve the issue for you.
Please email your query (including your order number) to:
info@paperwonderland.co.uk
What postage do I need?
Most 3D cards require Large Letter postage. Please check the weight and thickness before sending. For international shipping, we recommend using a hard-backed brown envelope to prevent transit damage.
Due to their protective framing and depth, our papercut lightboxes are shipped via a Small Parcel service to ensure they are securely handled and protected during transit.
Do you offer free shipping?
Yes, we provide free shipping for UK orders over £35
Do you offer wholesale or event bulk orders?
We do. Contact us directly with your quantities and timeline for details.
Do you accept custom designs or personalized orders?
Yes! We love bringing unique visions to life. Whether you are looking for a custom landmark scene, a personalized milestone greeting card, or bespoke table centerpieces for special events, please reach out via our Contact Us page to discuss your project.
How are items packaged to prevent damage during transit?
We take great care in packaging. All papercut lightboxes and greeting cards are securely wrapped in protective cushioning and sturdy mailers to ensure they arrive in pristine condition.
What materials are used for your papercut lightboxes and pop-up cards?
We use premium, high-quality colored art papers carefully selected for durability and rich color expression. Our 3D lightboxes and pop-up cards are meticulously hand-assembled to ensure intricate detail and structural integrity.
Are the lightboxes durable? How do I power them?
Yes. Each lightbox is built with multiple structured layers protected within a sturdy frame. They are powered by safe, energy-efficient LED lights (USB or battery-operated depending on the specific model), designed for long-lasting daily ambiance.
Will the colors fade over time?
To preserve vibrancy, we recommend keeping your paper art pieces out of direct, prolonged sunlight and high-humidity environments.
How long does processing and shipping take?
Standard orders are dispatched within 1–3 business days. Delivery times depend on your location。UK Orders:Sent via Royal Mail (typically 2–4 business days).
International Orders: Delivery times vary by destination (usually 7–14 business days).